Standard Refurbished Warranty
Section 1: Limited Warranty - Hardware
Rugged Computing Inc. will repair the products listed below with new or rebuilt parts, free of charge in the U.S.A. or other Rugged Computing Inc. approved location for the period specified below from the date of original purchase in the event of a defect in materials or workmanship. These warranties are extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.
Consumable Warranty
Batteries supplied with the product are considered consumables and are covered under the warranty for one (1) month from date of purchase, except as excluded in Section 3. New batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A battery furnished under the warranty is covered for the remaining period of the one year warranty on the original or purchased battery.
Wireless Module Warranty
Rugged Computing Inc. installed wireless modems installed in Rugged Computing Inc. sold computers and integrated by Rugged Computing Inc. or an Authorized Rugged Computing Inc. Wireless Integrator are covered under the warranty for the remaining warranty period of the computer in which the modem is installed.
Rugged Computing Inc.'s sole responsibility for the warranty or technical support of the software required to install or operate the modem is defined in Section 2 (Limited Software Warranty). Any attempted software installation by anyone other than a Rugged Computing Inc. Authorized Wireless Integrator is not covered under warranty and may result in service charges to re-image or replace the hard drive.
Installation or attempted installation by any party other than Rugged Computing Inc. or an Authorized Rugged Computing Inc. Wireless Integrator is strictly not covered under the warranty and may void the computer warranty if damage results.
Options and Accessories Warranties
The below listed Rugged Computing Inc. brand or supplied options and accessories are covered under this limited warranty for the period specified from the date of purchase or as specifically stated:
• AC Adapter / Power Cord — 6 Months • Backlit or Full-sized keyboard – 6 Months or assumes warranty of the unit in which it is installed
• Integrated Rugged Computing Inc. supplied options and kits including, but not limited to Wireless Modems, Media Bay Drives (Floppy, CD, DVD, Combo), Camera, GPS, Bluetooth, Smartcard Reader, Magnetic Card Reader, Barcode Scanner, and Fingerprint Reader — 6 Months or assumes warranty period of the unit in which it is installed provided the integration was performed by Rugged Computing Inc. or an Authorized Options Integrator.
• Hard Drive (separately purchased) — 6 Months
• External USB Drives (CD / DVD / Floppy / Hard Drive) — 1 Year
• Optional Battery — 1 Year
• Battery Charger / Multi-Bay Battery Charger — 1 Year
• Standard Stylus Pens - 90 Days (physical damage excluded)
• Digitizer Stylus Pens - 90 Days (physical damage excluded)
Section 2: Limited Warranty - Software
Rugged Computing Inc. warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.
This is the only warranty Rugged Computing Inc. makes to you. Rugged Computing Inc. does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free. Rugged Computing Inc. shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media.
Rugged Computing Inc.'s entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Rugged Computing Inc. designated location, of any defective disk or other media which is returned to Rugged Computing Inc.'s Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.
Section 3: Limited Warranty Exclusions
Specifically excluded from the warranty are:
• All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty.
• Failures related to the product operating system, hard drive image, software setup, software program, virus, other program(s) or file(s) on the hard drive or in any computer memory location.
• Failures due to BIOS changes, as well as any cosmetic or physical damage to the unit. • Any unit or device with a missing or altered model number or serial number label
• Damage which occurs in shipment
• LCD screen physical damage.
• Failures which are caused by products not supplied by Rugged Computing Inc.
• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
• Failures due to service by anyone other than a Rugged Computing Inc.
• Failures caused by improper integration by any company other than Rugged Computing Inc. or a Rugged Computing Inc. Authorized Integrator • Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the original purchaser
• Damage that is attributable to acts of God
Section 4: Extended Refurbished
Rugged Computing Inc.'s Extended Refurbished Warranty extends Standard Refurbished Warranty for the period listed on the customer invoice.
This limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent to a Rugged Computing Inc. Authorized Service Center and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the hard drive plus shipping and applicable administrative fees at the current rates set by the service provider.
Other Limits and Exclusions:
There are no other express warranties except as listed above.
RUGGED COMPUTING INC. SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For technical support or to arrange for service on your Rugged Computing Inc. computer product, call our toll-free hotline at 1-800-441-9165.