Frequently Asked Questions - FAQ

Q: Do you offer quantity discounts?
A: Multi-quantity discounts are available, depending on the item. Email or call 800-441-9165 and we can get you a quote ASAP.

Q: Do you work with the Government?
A: Yes, we are very dedicated and supportive to our Government clients. We offer the lowest prices, world-class support and an overall great experience to ensure our Government clients have a great experience with us.

Q: Your prices are right outside my budget. What can I do?
A: Many of our pricing is what they call a Minimum Advertise Pricing (MAP). Contact our Sales Team at and we'll see what we can do about getting what you need within your budget. (We also offer quantity discounts)

Q: I have quote from another company, will you match it?
A: Yes, send your quote to and we'll easily beat any of our competitors pricing.

Q: I'm looking for an item but I don't see it on your site.
A: While we'd like to think we can keep up with the amount of new and innovative tech available for our products, we sometimes do not list 100% of our inventory. If you don't see something contact us at and we'll work to find what you're looking for.

Q: If I'm having technical difficulties with my machine, what kind of Tech Support can I expect?
A: We offer life-time technical support for all of our customers who have purchased from us. For purchases outside of our store, we offer very reasonable repair pricing based on your needs. Please call 800-441-9165 and we can create a custom quote for your repair.

Q: What are the best methods of ordering from Tough Rugged Laptops?
A: We try our best to make contacting us as hassle-free and comfortable as possible. If you know what you need you can order directly through our website or you can do any of the following and we'll answer right away:
1) Call 800-441-9165
2) Email
3) Contact us through the chat box on the lower right hand side of the page
4) Contact us through our Support page